Refund policy

Return & Exchange Policy – Nicolo Pianna

At Nicolo Pianna, every timepiece is crafted and shipped with the utmost care. Because of the exclusive nature of our products, we maintain a strict return and exchange policy to ensure quality and authenticity for all our customers.

1. Return Eligibility

  • Returns are accepted within 5 days of receiving your order.

  • Items must be unused, unworn, and in their original packaging, including all protective films, manuals, warranty cards, and accessories.

  • Before sending any item back, you must email our team at [your email address] with clear photos of the product and packaging for approval.

2. Return Shipping Costs

  • Return shipping costs are the responsibility of the customer.

  • We recommend using a trackable and insured shipping service; we are not responsible for lost packages.

3. Store Credit Only

  • Approved returns will be issued as store credit equal to the full amount of your order (excluding shipping costs).

  • No cash or card refunds will be provided under any circumstances.

  • Store credit never expires and can be used for any future purchase.

4. Exchanges for Damaged or Defective Items

  • In the rare case of a damaged or defective product, we will offer a replacement once the issue is verified by our team.

  • Photos and a detailed description must be submitted within 5 days of delivery.

5. Final Sale Items

  • All limited edition, special offers, and discounted products are final sale and cannot be returned or exchanged.

6. Non-Compliance

  • Any item returned without prior approval, outside the 5-day window, or not meeting the conditions above will be refused and sent back to the customer at their expense.

7. Contact

For return requests or questions, contact us at [your email address] with your order number and photos of the product.